Help
Subscriptions, billing and everything else. If the answer is not here, the address below reaches a person.
Write to support
[email protected]One inbox, read by a person, usually answered within one working day. Include your Instagram handle for a scan problem, or the email address on your subscription for anything to do with billing.
Subscriptions and billing
What Pro costs, when it charges, and how to stop it.
What does Pro cost?
$4.99 a week, billed in advance and renewed automatically until you cancel. It is the only plan. If you are already on the yearly plan you keep it for as long as you like, and can move to weekly from Manage plan whenever you want.
Will you warn me before you charge me?
Yes. We email you 24 hours before every renewal. It says what the charge is, how much, and when, so you have a day to cancel or pause if you would rather not pay it.
How do I cancel?
Open Manage plan from the header while signed in, then Pause or cancel. Cancelling stops the next charge and you keep Pro until the end of the period you have already paid for, so there is no reason to wait until the last day.
Can I pause instead of cancelling?
Yes, for one, two or three months. Billing stops immediately and starts again by itself when the pause is up, and you can bring it back sooner whenever you like. Nothing is deleted while it is paused, and Pro keeps working for whatever paid time was left when you paused it.
Can I get a refund?
Yes. Email [email protected] with the address on the subscription, your name, and roughly when you subscribed, which is everything we need to find the payment and send it back to the card it came from. We cancel the subscription at the same time, so nothing is charged again. We answer within one working day, and your bank then takes five to ten to show it.
I'm on the yearly plan. Can I switch to weekly?
Yes. Open Manage plan from the header while signed in and choose Switch to weekly. Whatever is left of what you paid for the year is credited to your account and used up against the weekly charges first, so you are never charged twice for the same days. The yearly plan is no longer sold, so the switch only goes one way.
What happens to my lists if I cancel?
Nothing is deleted. Your follower snapshots live in your own browser rather than on our servers, so they stay exactly where they were and the totals keep working on the free plan. Only the names go back behind the blur.
There is a charge I do not recognise.
Payments run through Stripe, so a card statement may show the charge under Stripe rather than under our name. If that is not it, email [email protected] with the date and the amount and we will tell you what it was, or refund it.
Everything else
A scan that failed or looks wrong
Tell us the handle and roughly when you ran it. Private accounts have no public follower list, so they cannot be scanned at all, and a first scan has nothing to compare against yet, which is why it names no unfollowers.
Signing in
There is no password anywhere in this product. You give an email address, we mail you a six-digit code, and that is the whole of it. Codes expire after ten minutes and work once. If one does not arrive, check the spam folder before writing in.
Privacy and data requests
Your follower snapshots are kept in your own browser, not on our servers, so clearing this site's data removes them. If you think we hold something that does not cover, write in and we will look and tell you either way.
For how the scanning itself works, the main FAQ covers it. The privacy policy and terms are the long version, and contact has everything else we can be reached about.
LastFollower is not affiliated with Instagram or Meta Platforms, Inc.